When emotions are high, often the best approach is to sleep on it.
Several leaders I've worked with have written emails in the heat of the moment, and left them as unsent drafts overnight. By morning, perspectives have changed and more rational approaches come to light - leading to a redrafted email, or even better, a positive conversation.
This is the most important question you can ask your team. In less than ten minutes, find out where your team and organisation is on the same page, and where it isn't.
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